The leaks show up before lunch.
A brokerage or small 3PL can have capable people and solid software, then still lose time because the work moves through too many inboxes, spreadsheets, and manual handoffs.
Status calls and manual updates
Dispatchers look up the same load details, answer the same questions, and send the same updates. It feels like service, but it consumes the capacity needed to book and manage freight.
A dispatcher losing 5 hours a week to this work loses 260 hours a year.
PODs and invoices that need chasing
A missing document or mismatched invoice turns into more messages, more checks, and a customer or carrier waiting for an answer. The margin impact is often hard to see until month end.
The work becomes expensive when people have to correct the same handoff twice.
Weak handoffs create blind spots
The TMS, email, spreadsheets, accounting, and client portals each hold part of the answer. That makes carrier vetting, fraud checks, and information handoffs dependent on people remembering the right step at the right time.
The fix is usually a better workflow and clear controls, not another system to buy.
Why this matters: Five hours a week is 260 hours a year, or six and a half 40-hour workweeks. Peer-reviewed research links internal integration with stronger operational performance. A study of 3PLs also found that internal integration had the greatest effect on supply chain resilience (Flynn et al., 2010; Liu & Lee, 2018).
Sources: Flynn, B. B., Huo, B., & Zhao, X. (2010). The impact of supply chain integration on performance: A contingency and configuration approach. Journal of Operations Management, 28(1), 58-71. Liu, C.-L., & Lee, M.-Y. (2018). Integration, supply chain resilience, and service performance in third-party logistics providers. The International Journal of Logistics Management, 29(1), 5-21. The 260-hour figure is a transparent calculation: 5 hours per week × 52 weeks.
Work that holds up in the real world.
The Sprint is designed for logistics work. BERIAS also brings relevant operating and platform experience from adjacent projects.
“Taking a step back with Tobias gave us a clearer view of our operations. His outside perspective and structured approach helped us work out the next steps for improving and automating our processes.”Destiny Logistics
Freight brokerage
“Our business is easier to run with the structure Tobias helped us put in place. He simplified our processes and brought them together into a system that works.”SeaRoad Parts and Engines
Shopify platform build for a truck-parts distributor
Fix the work that keeps pulling people away from freight.
The 30-Day Clarity Sprint is a focused operating reset for the points where dispatch, carrier vetting, documentation, invoicing, customer communication, and fraud controls keep breaking down.
You get a close look at how work really moves, not how the flowchart says it moves. We interview the people who handle the handoffs, map the bottlenecks, and agree on the small number of changes that will take pressure off the team.
Then we turn those decisions into workflows, templates, ownership rules, training material, and practical control points for carrier verification and fraud prevention. The goal is simple: fewer repeat questions, fewer missed handoffs, and less dependence on one person keeping everything in their head.
This is a 30-day engagement with a defined scope. It is not an open-ended consulting project.
What you leave with
Your team receives an operational playbook for the priority workflows. It documents the current state, the new process, who owns each handoff, and what needs to happen over the next 90 days.
Built for two operating environments
Freight brokerages
For teams where dispatchers spend too much time on status requests, carrier handoffs, POD collection, and invoice questions. The early work usually focuses on the load lifecycle and the back-office steps around it.
Small 3PLs
For operators adding clients and volume without a matching increase in process discipline. The work often starts with client onboarding, reporting, document flow, and the routines that let the team scale without more admin work.
Sprint packages
For freight brokerages and small 3PLs with 5-50 employees. Clear scope, a fixed starting point, and no surprise add-ons.
A practical starting point
The process leak guarantee
In the first part of the Sprint, we identify at least three specific, fixable inefficiencies with a documented time or cost impact. If we cannot do that, you pay nothing for the Sprint.
The Foundation
5-15 Employees (Freight Brokers, Small 3PLs)
The Scale-Up
15-35 Employees (Growing Brokerages, Mid-Size 3PLs)
The Growth Engine
35-50 Employees (Phase 1)
Note: Additional software fees are not included and vary by company size and tool preference. Every package includes the process leak guarantee.
What happens in the 30 days
The work moves quickly because we stay close to the operating problem and make decisions with the people who own the work.
Find where the time goes
We talk to the people who handle dispatch, carrier communication, paperwork, invoicing, and client updates. We map the current flow and put a number on the most costly friction points.
Choose fixes your team will use
We decide what to standardize, where to automate, and what should stay human. The priority is a practical improvement, not a grand redesign that will never leave the meeting room.
Build the working kit
We document the new workflow, create the templates and checklists, and prepare the material people need to carry the change after the Sprint ends.
Test it on real work
Your team tries the new way of working on live activity. We collect feedback, make the final adjustments, and agree on the next 90 days of ownership and measurement.
Questions owners usually ask
The Sprint is a focused engagement. These are the practical details.
What do you do during the 30-Day Sprint?
+I review the priority workflows with your team, identify the leaks, design the improved process, and build the operating material that supports it. I do not take over your operation. I help your team run it with less friction.
What does my company need to do?
+Your team joins short interviews, shows how the work is actually done, and tests the new process. You, as the owner, join the opening alignment session and the final review. The day-to-day work stays with the people who know it best.
Will we need a new TMS or new software?
+Usually not. Many operations already have enough technology. The issue is often that tools are not connected, information is entered twice, or the process does not match how the tool was meant to be used. We start with what you have.
What do we leave with?
+You receive an operational playbook for the work we changed, including process maps, ownership rules, templates, training material, and a 90-day follow-through plan. It gives the team a shared reference point after the Sprint.
How does the process leak guarantee work?
+We commit to finding at least three specific, fixable inefficiencies with a documented time or cost impact. If we cannot do that in the first part of the Sprint, you do not pay for the Sprint.
Who is this for?
+The Sprint is for freight brokerages and small 3PLs with 5-50 employees. It is a good fit when the work is growing faster than the process around it and the owner is still pulled into too many operational questions.
Not ready for the Sprint yet?
These are useful starting points when you want to understand the problem first or solve one urgent issue.
Process maturity assessment
Spend five minutes assessing your back-office process maturity across 15 dimensions and receive a personalized score.
Take the assessmentFreight process map and AI readiness check
See where manual work tends to build up across a freight brokerage process, then check whether automation could help.
Explore the process mapAdaptive Micro Consulting
For one urgent bottleneck or a smaller project that does not need a 30-day Sprint.
Learn about Micro ConsultingStill weighing the Sprint?
Book the short audit. You will leave with one specific leak to look at, whether or not we decide to work together.
Book the free auditBring one stubborn process problem.
In a free 15-minute Process Leak Audit, we will ask a few direct questions about your operation and identify one place where time or margin is leaking.
You will leave with a useful observation. If the 30-Day Clarity Sprint is a fit, we can talk about the next step. If it is not, you will know that too.
Before you book: Sprint packages start at $7,500 and are intended for freight brokerages and small 3PLs with 5-50 employees.
Book your free 15-minute Process Leak Audit
Get In Touch With Us
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