BOTS CHANGE WORK
Stop for a moment and try to take in all the ways in which technology is shaping our lives.
Isn’t that amazing?
Confusing?
Or perhaps frightening?
Either way, it’s now a fact of life.
And one of the good news is – it works for us.
Better still, there are now even computer programs that work with us – namely RPA bots.
In this article, we will talk about how the combination of RPA technology and tracker software can revolutionize/transform the work landscape.
What is RPA?
RPA stands for Robotic Process Automation.
It is a computer program that aims to fully automate standardized and repetitive work processes.
It starts by mapping the process as it is carried out by human employees.
All the steps involved are recorded.
The RPA tracking software follows the work several times and, if possible, for several different team members to find the most efficient way to perform the task.
Once the software has “learned” how to carry out the process, it can begin.
The bot carries out the process on its own, completely independent of human input or instructions.
As mentioned earlier, RPA is perfect for repetitive tasks that don’t require any degree of originality or creativity.
These processes typically involve a lot of copy-paste, accessing and editing data, filling out forms based on information provided, and so on.
Examples include processing accounts receivable in accounting, preparing invoices, filing tax returns, registering new clients and employees, and other similar tasks.
The best part is that the RPA software completes these processes much faster than a human and completely eliminates any possibility of errors or compliance failures.
How does tracker software help with RPA?
If you’re familiar with tracking software, you may know that it’s used to document team members’ computer activity.
This means that it recognizes which apps they use, which websites they visit, how long they spend on each task, etc.
With this in mind, it is clear that work tracker software can provide an excellent foundation for the RPA learning phase.
In other words: Its ability to recognize software usage, time spent on tasks and the sequence of different apps can provide insight into which processes are good candidates for robotic process automation.
Let’s take a closer look at the invoicing example:
Let’s say your tracker software shows that your team uses four different apps while creating invoices.
Typically, it takes about 15 minutes to create an invoice.
Knowing that this process only consists of copying data and packaging it into a pre-built format, you may decide to automate it by implementing RPA.
You will even have some of the data that the RPA software needs – for example, which programs to use and in what order.
The implementation of tracking software is becoming increasingly popular in many industries where RPA can be used, e.g. insurance, e-commerce, finance, customer support, human resources, etc.
How will this technology affect our work?
RPA, supported by computer tracking software, has many advantages for process-based tasks.
First of all, it is much faster than any human.
You gain time – without having to increase the pressure on your team.
Quite the opposite – a task that would take a human 20 minutes can be completed by the program in just a few seconds.
What’s more, it doesn’t make any mistakes – once the process has been learned, it is always carried out in exactly these steps, without any deviations, mix-ups or forgetting.
In addition, all tasks performed are automatically logged, so that the problem of compliance is also solved.
It can be quite worrying to read about all the processes in all industries that RPA can learn to perform autonomously (and apparently better than humans), but there’s no need to panic because millions of people could lose their jobs.
RPA can only be taught to do repetitive data-based tasks that most team members find boring and time-consuming anyway.
RPA cannot be creative, make decisions, develop ideas or solve complex problems.
The sole purpose of this system is to eliminate the need to spend hours on copy-paste based tasks.
At the same time, RPA frees up time for knowledge workers to focus on creativity, innovation and customer relationships.
With this in mind, it is clear that work tracker software can provide an excellent foundation for the RPA learning phase.
In other words: Its ability to recognize software usage, time spent on tasks and the sequence of different apps can provide insight into which processes are good candidates for robotic process automation.
Conclusion
Robotic process automation technology in combination with tracker software can be a powerful tool to shorten lead times in administrative processes.
However, it is not intended to replace people.
RPA supports people to spend more time on innovative, creative or customer-oriented tasks.
Combine standardized processes with human creativity and experience a real difference for your company.
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